HOSPITALITY CONSULTANCY

We understand the complexities of setting up or managing a successful operation that delivers for guests, maximizes resources and ensures financial success. Our experienced team can act as your new business venture pre-opening taskforce and guide you through the set up process to avoid commonly made mistakes. We can also optimize the performance of an existing venue and conduct a detailed assessment and identify opportunities during the course of it which will result in a step by step solution oriented strategy to improve your profitability.

This we obtain by working closely with our clients, owners and operators at all levels to analyze the challenges. Together setting objectives and, by achieving these milestones, aim to improve the finances and operational competencies of the business.

Scope:

  • Customer journey
  • Service culture training
  • Customer retention strategy
  • Quality assurance measures
  • Operational audits